Schedule Coordinator
3.
8 Auburn, WA Auburn, WA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 6 days ago 6 days ago 6 days ago GUARDIAN ROOFING, GUTTERS & INSULATION Do you want to work for an organization that values people? Do you desire job growth? A position that challenges you? Do you want your ideas and solutions to be heard? Do you want to work for a fun, award-winning team with an amazing reputation, great pay and benefits? If we've checked all the boxes continue on! Guardian is seeking an experienced and energetic customer service professional who thrives on helping people, being challenged, is confident with scripting, and loves to hit goals! Since 2005 Guardian has been growing and leading the way in the roofing, gutters and insulation industry! If you are looking for a fulfilling career in the trades, we invite you to apply today! WHAT WE OFFER YOU:
A highly dynamic, fast paced and energetic work environment Competitive hourly base pay $25/hr
paid bi-weekly, plus monthly bonus and commission! Benefits, paid vacation, paid holidays, and 401k! Different 8 hour shifts Monday-Friday between 7:
00 am and 7:
00pm including some evenings and occasional Saturdays 9am-2pm; flexibility on hours required Technical training and opportunities for advancement and growth An engaged and supportive team and management A robust equipment package & swag! Networking opportunities IDEAL CANDIDATE:
3
years of phone customer service experience 1
years inside sales or lead setting experience 1
years live scheduling experience preferred Excellent problem solving skills Ability to follow multiple scripts Empathy for our customers and team Service Titan or applicable CRM software preferred Experience working within multiple software's at one time Degree or certification related to sales, marketing or business strongly preferred Roofing Industry experience preferred (or HVAC, countertops, electrical, garage doors, etc) Works with a sense of urgency to serve customers and other team members to get the job done 65 WPM
PERSONAL ATTRIBUTES:
Excellent manners, communication skills, and quest for clarity Humility and integrity Strives for personal and professional growth Strong work ethic and sense of responsibility Ability to persuade and influence others Coachability Loves to have fun at work! _ Key Result Areas_ :
Mastery of assigned scripts, voice skills and technology platforms Inbound and Outbound Queue Efficiency Maintain and manage a live schedule in a continuously changing environment Maintaining a high sales demo rate for issued appointments Less than 13% cancelation rate for booked appointments Responsiveness and Professionalism 98% booking and scheduling detail accuracy Maintain 35-45% of total bookings within the team Requirements:
High school graduate; some college preferred Must pass background and drug test Ability to sit for prolonged periods Dependable transportation, attendance and punctuality! ADDITIONAL BENEFITS & PERKS:
Medical Dental Vision Disability and Life Insurance Employee Assistance Program FSA Employee recognition and company sponsored events LOCATION:
Auburn, WA Guardian is an equal opportunity employer.
Our goal is to be an inclusive and equitable place to live, work, and play.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Auburn, WA Auburn, WA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 6 days ago 6 days ago 6 days ago GUARDIAN ROOFING, GUTTERS & INSULATION Do you want to work for an organization that values people? Do you desire job growth? A position that challenges you? Do you want your ideas and solutions to be heard? Do you want to work for a fun, award-winning team with an amazing reputation, great pay and benefits? If we've checked all the boxes continue on! Guardian is seeking an experienced and energetic customer service professional who thrives on helping people, being challenged, is confident with scripting, and loves to hit goals! Since 2005 Guardian has been growing and leading the way in the roofing, gutters and insulation industry! If you are looking for a fulfilling career in the trades, we invite you to apply today! WHAT WE OFFER YOU:
A highly dynamic, fast paced and energetic work environment Competitive hourly base pay $25/hr
paid bi-weekly, plus monthly bonus and commission! Benefits, paid vacation, paid holidays, and 401k! Different 8 hour shifts Monday-Friday between 7:
00 am and 7:
00pm including some evenings and occasional Saturdays 9am-2pm; flexibility on hours required Technical training and opportunities for advancement and growth An engaged and supportive team and management A robust equipment package & swag! Networking opportunities IDEAL CANDIDATE:
3
years of phone customer service experience 1
years inside sales or lead setting experience 1
years live scheduling experience preferred Excellent problem solving skills Ability to follow multiple scripts Empathy for our customers and team Service Titan or applicable CRM software preferred Experience working within multiple software's at one time Degree or certification related to sales, marketing or business strongly preferred Roofing Industry experience preferred (or HVAC, countertops, electrical, garage doors, etc) Works with a sense of urgency to serve customers and other team members to get the job done 65 WPM
PERSONAL ATTRIBUTES:
Excellent manners, communication skills, and quest for clarity Humility and integrity Strives for personal and professional growth Strong work ethic and sense of responsibility Ability to persuade and influence others Coachability Loves to have fun at work! _ Key Result Areas_ :
Mastery of assigned scripts, voice skills and technology platforms Inbound and Outbound Queue Efficiency Maintain and manage a live schedule in a continuously changing environment Maintaining a high sales demo rate for issued appointments Less than 13% cancelation rate for booked appointments Responsiveness and Professionalism 98% booking and scheduling detail accuracy Maintain 35-45% of total bookings within the team Requirements:
High school graduate; some college preferred Must pass background and drug test Ability to sit for prolonged periods Dependable transportation, attendance and punctuality! ADDITIONAL BENEFITS & PERKS:
Medical Dental Vision Disability and Life Insurance Employee Assistance Program FSA Employee recognition and company sponsored events LOCATION:
Auburn, WA Guardian is an equal opportunity employer.
Our goal is to be an inclusive and equitable place to live, work, and play.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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