Air Traffic Control Specialist (MSS-1, Level 10), Support Specialist Customer Service & Call Center - Auburn, WA at Geebo

Air Traffic Control Specialist (MSS-1, Level 10), Support Specialist

Air Traffic Control Specialist (MSS-1, Level 10), Support Specialist Department of Transportation ATO, Western Service Area (North), Seattle District (TWSE), Seattle ARTCC (ZSE), TWSE1-ZSE Location 2 vacancies in the following location:
Relocation expenses reimbursed No Telework eligible No Duties Summary Due to the Pandemic, and individual states with different phases of reopening, the selectees report date to the official duty station/facility may be delayed until such time as employees are allowed to report to the workplace.
The person selected may telework up to the maximum extent possible, up to and including full time, until it is safe to relocate.
Responsibilities The incumbent serves as a Staff Support Specialist (MSS-1) at a Level 10 En Route Center.
Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level.
The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System.
Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures.
The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives.
Must be able to communicate clearly and tailor their message to the target audience.
While not required, hardware/software experience is desirable.
Some travel will be required.
Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty.
Communicates intra / inter facility as well as among various lines of business and industry.
Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives.
Applies expertise toward the completion of projects/studies and facility reports.
Analyzes and evaluates the effectiveness of equipment, facilities, and procedures.
Conducts investigations, evaluations, and briefs facility personnel.
Develops methods to improve customer service and the quality of support provided.
Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location.
May perform duties outside of the facility commensurate with grade and experience.
Depending upon facility structure, incumbent reports to an assigned MSS-2, 3, or 4, who provides administrative direction for facility assignments, in terms of broadly defined mission or functions within areas of specialties.
The incumbent is responsible for planning, designing and completing work assignments independently.
Results of the work are technically authoritative and are normally accepted without change.
Work is evaluated in terms of results achieved and effectiveness in assigned program areas.
Travel Required Occasional travel - The job may require travel from time- to-time, but not on a regular basis.
The travel may be for training or other work-related duties.
Supervisory status No Promotion Potential NA Requirements Conditions of Employment
US Citizenship is required.

Selective Service Registration is required for males born after 12/31/1959.

Must submit an SF50 (See Required Documents)
Designated or Random Drug Testing required.

Must submit FAA Form 3330-43-1 (See Required Documents) Qualifications To qualify for this position, you:
1.
Must have held an FAA 2152 FG-14 or above regional or headquarters position for at least 1 year (52 weeks);OR2.
Must have been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility;Note:
An employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet qualification requirements of the upgraded position, since he or she has been performing the higher-graded work.
OR3.
Must have held an MSS position for at least 1 year (52 weeks) in an ATS facility (see note above).
Qualification requirements must be met by the closing date of this announcement.
Education Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.
FAA policy limits certain outside employment and financial investments in aviation-related companies.
The U.
S.
Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation.
As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome.
If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program.
Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening.
Persons occupying a testing designated position (TDP) will be subject to random drug and/or alcohol testing.
Interview Policy :
If the agency decides to interview any qualified applicant on the selection list, then all on the list who are qualified must be interviewed.
This position requires completion and favorable adjudication of an Access National Agency Check with Inquiries (Tier 3) background investigation prior to appointment, unless a waiver is obtained.
This is a bargaining unit position.
Links to Important Information:
, How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT:
Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s).
All answers provided in the on-line process must be substantiated.
Ensure that your application package/resume supports your responses.
Background checks and security clearance Security clearance Drug test required Yes To be considered for this announcement, you must complete the on-line application using the AVIATOR system by the closing date of the announcement.
Applicants must apply on-line to receive consideration for this vacancy announcement.
Faxed, mailed or emailed applications cannot be accepted.
Please follow all instructions carefully.
Errors or omissions may affect your rating or consideration for employment.
Applicants may be asked to verify information on your application for employment with the FAA.
All applicants MUST complete and submit the FAA Form 3330-43-1.
FAA Form 3330-43-1 MUST BE SIGNED BY THE APPLICANT AND THE RATING OFFICIAL TO RECEIVE CONSIDERATION.
All forms submitted unsigned will NOT be considered.
You may upload and attach your required documents to your application.
If you are unable to upload documents, you must fax or mail the FAA Form 3330-43-1 to the servicing HR Office identified in this announcement.
The FAA Form 3330-43-1 MUST BE Recommended Skills Administration Airspace Automation Computer Security Customer Service Negotiation Estimated Salary: $20 to $28 per hour based on qualifications.

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